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Outage in Telesign

Quality degradation - United States (US) - ATT Mobility (10DLC) - 10/15/25

Resolved Minor
October 15, 2025 - Started 6 months ago - Lasted about 10 hours
Official incident page

Incident Report

Date: 10/15/25 Start Time: 6AM PST End Time: Ongoing Summary: We currently experience 10DLC quality degradation toward United States (US) - ATT Mobility. Customers that send 10DLC messages to ATT Mobility users may notice a difficulties in message delivery. Customers that send SCs should not be affected. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/15/2025 11:22PM

Date: 10/15/25
Start Time: 6 PST
End Time: 14:10 PST

We received notification that the network issues previously reported by United States (US) - ATT Mobility from United States (US) have been resolved. United States (US) - ATT Mobility end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

IDENTIFIED 6 months ago - at 10/15/2025 01:33PM

Date: 10/15/25
Start Time: 6AM PST
End Time: Ongoing

Summary:
We currently experience 10DLC quality degradation toward United States (US) - ATT Mobility. Customers that send 10DLC messages to ATT Mobility users may notice a difficulties in message delivery. Customers that send SCs should not be affected.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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