Outage in Telesign

2-Way service interruptions Colombia (CO) - All MNOs - 10/20/25

Resolved Minor
October 20, 2025 - Started about 8 hours ago - Lasted about 6 hours
Official incident page

Incident Report

Start Time: 11:32 AM PDT - 10/20/25 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that some DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01075130

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Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 10/21/2025 12:45AM

Start Time: 11:32 AM PDT - 10/20/25
End Time: 05:20 PM PDT - 10/20/25

Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

SF 01075130

INVESTIGATING about 8 hours ago - at 10/20/2025 06:52PM

Start Time: 11:32 AM PDT - 10/20/25
End Time: Ongoing

We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO).
Please note that some DSC are impacted.
Our team is investigating this issue and we will inform you once we come to a resolution.

SF 01075130

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