Outage in Telesign

Quality degradation - Canada - All Operators

Resolved Minor

December 24, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

Issue: CA Operator - All Operators Quality degradation Date: 12/24/25 Start Time: 9:56 AM PST End Time: Ogoing Summary: We currently experience quality degradation toward Canada - All Operators SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/24/2025 07:27PM

Start Time: 9:56 AM PST - 12/24/25
End Time: 11:26 AM PST - 12/24/25

We received notification that the network issues previously reported by All Operators from Canada have been resolved. All Operators end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01107046

INVESTIGATING 4 months ago - at 12/24/2025 06:34PM

Issue: CA Operator - All Operators Quality degradation

Date: 12/24/25
Start Time: 9:56 AM PST
End Time: Ogoing

Summary:

We currently experience quality degradation toward Canada - All Operators
SMS messages towards these operator(s) may face delays or difficulties in delivery.

Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

If you have any questions, please contact support@telesign.com.

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