Outage in Telesign

Operator Service Alert - Quality degradation - United States - Verizon Wireless (310/004;006;010;012;590) - 01/14/26

Resolved Minor
January 14, 2026 - Started 2 days ago - Lasted about 12 hours
Official incident page

Incident Report

Issue: US Operator - Multiple Operators Quality degradation Date: 01/14/26 Start Time: 09:06 AM PST End Time: To be posted Summary: We currently experience quality degradation toward US Multiple Operators. Customers that send SMS messages to Multiple Operators users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 01/15/2026 04:37AM

Start Time: 09:06 AM PST
End Time: 6:35 PM PST

We received notification that the network issues previously reported by Multiple Operators from United States (US) have been resolved. Multiple Operators end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01115315

INVESTIGATING 2 days ago - at 01/14/2026 07:12PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 01/14/2026 05:22PM

Issue: US Operator - Multiple Operators Quality degradation

Date: 01/14/26
Start Time: 09:06 AM PST
End Time: To be posted

Summary:
We currently experience quality degradation toward US Multiple Operators. Customers that send SMS messages to Multiple Operators users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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