Outage in Telesign
Service disruption for Phone ID Contact Match, SIM Swap and Subscriber Status addons toward Canada
Resolved MinorIncident Report
We have received notification that services for Phone ID Contact Match, SIM Swap and Subscriber Status might experience delays toward operators in Canada. We will inform you as soon as we receive a resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 01/22/2026 04:05AM
Date: 01/21/26
Start Time: 11:17 AM PST
End Time: 06:05 PM PST
We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
INVESTIGATING
3 days ago - at 01/21/2026 08:38PM
We have received notification that services for Phone ID Contact Match, SIM Swap and Subscriber Status might experience delays toward operators in Canada. We will inform you as soon as we receive a resolution.
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