Outage in Telesign

Service disruption for Phone ID Contact Match, SIM Swap and Subscriber Status addons towards Canada

Resolved Minor

January 29, 2026 - Started 1 day ago - Lasted about 6 hours
Official incident page

Incident Report

Date: 01/29/2026 Start Time: 08:33 UTC End Time: Ongoing We have received notification that services for Phone ID Contact Match, SIM Swap and Subscriber Status might experience delays toward operators in Canada. We will inform you as soon as we receive a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 01/29/2026 04:36PM

Start Time: 02:00 AM EST
End Time: 11:00 AM EST

We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

IDENTIFIED 1 day ago - at 01/29/2026 10:09AM

Date: 01/29/2026
Start Time: 08:33 UTC
End Time: Ongoing

We have received notification that services for Phone ID Contact Match, SIM Swap and Subscriber Status might experience delays toward operators in Canada. We will inform you as soon as we receive a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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