Outage in Telesign

Phone ID (sim_swap/contact_match/subscriber_status) - Service Alert - Canada

Resolved Minor

February 13, 2026 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

Date: 13/12/26 Start Time: 18:31 am PST End Time: Ongoing We received notification from our partner that Phone ID (sim_swap/contact_match/subscriber_status) is currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com. #01129598

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 02/13/2026 04:04PM

Date: 13/12/26
Start Time: 6:31 am PST
End Time: 7:47 am PST

We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

IDENTIFIED 3 days ago - at 02/13/2026 03:23PM

Date: 13/12/26
Start Time: 18:31 am PST
End Time: Ongoing

We received notification from our partner that Phone ID (sim_swap/contact_match/subscriber_status) is currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

#01129598

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