Outage in Telesign

Quality degradation - Canada (CA) - Multiple operators - 02/17/26

Resolved Minor

February 17, 2026 - Started 30 days ago - Lasted about 6 hours
Official incident page

Incident Report

Issue: Canada (CA) - Multiple operators - 02/17/26 Date: 02/17/26 Start Time: 01:00 AM PST End Time: To be posted Summary: We currently experience quality degradation towardMultiple Operators. Customers that send SMS messages to Canada users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 30 days ago - at 02/17/2026 02:50PM

Start Time: 1:00 AM PST - 02/17/26
End Time: 6:23 AM PST - 02/17/26

We received notification that the network issues previously reported by Multiple Operators from Canada have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operators, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

SF 01130795

INVESTIGATING 30 days ago - at 02/17/2026 09:06AM

Issue: Canada (CA) - Multiple operators - 02/17/26

Date: 02/17/26
Start Time: 01:00 AM PST
End Time: To be posted

Summary:
We currently experience quality degradation towardMultiple Operators. Customers that send SMS messages to Canada users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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