Outage in Telesign

Operator Service Alert - Brazil (BR) - Algar (724/07;32;33;34) - 3/16/26

Resolved Minor

March 16, 2026 - Started about 20 hours ago - Lasted about 9 hours
Official incident page

Incident Report

Summary AI Generated

Telesign experienced SMS delivery delays for customers using the Algar operator network (724/07;32;33;34) in Brazil due to network issues on the operator's side. The service degradation affected SMS message delivery times for end users on this specific Brazilian carrier network. The network issues were resolved after 8.7 hours, restoring normal SMS delivery functionality.

Issue: Operator - Algar (724/07;32;33;34) - Quality degradation Start Time: 3:17 AM PDT - 3/16/26 Summary: We received notification that Algar (724/07;32;33;34) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 01144078

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Latest Updates ( sorted recent to last )

RESOLVED about 12 hours ago - at 03/16/2026 10:01PM

Start Time: 3:17 AM PDT - 3/16/26
End Time: 2:58 PM PDT - 3/16/26

We received notification that the network issues previously reported by Algar (724/07;32;33;34) from Brazil (BR) have been resolved. Algar (724/07;32;33;34) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01144078

INVESTIGATING about 20 hours ago - at 03/16/2026 01:23PM

Issue: Operator - Algar (724/07;32;33;34) - Quality degradation

Start Time: 3:17 AM PDT - 3/16/26

Summary:

We received notification that Algar (724/07;32;33;34) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 01144078

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