Outage in Telesign

2-Way service interruptions Brazil (BR) - Claro (724/05;12;38)

Resolved Minor

March 18, 2026 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Telesign experienced a service interruption affecting 2-Way SMS delivery to Brazil, with all delivery service centers (DSC) impacted. The incident lasted approximately 2.8 hours, from 1:38 PM PST to 4:27 PM PST on March 18, 2026. The issue was resolved and all services returned to normal functionality.

Start Time: 13:38 PT - 03/18/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Brazil (BR), Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01145667

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Latest Updates ( sorted recent to last )

RESOLVED 30 days ago - at 03/18/2026 11:29PM

Start Time: 1:38 PM PST - 03/18/26
End Time: 4:27 PM PST - 03/18/26

Previously reported issues with 2-Way SMS delivery toward Brazil (BR) have been resolved. End users should no longer experience any issues as all services are back to functioning properly.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

SF 01145667

INVESTIGATING about 1 month ago - at 03/18/2026 08:42PM

Start Time: 13:38 PT - 03/18/26
End Time: Ongoing

We are currently experiencing issues with 2-Way SMS delivery toward Brazil (BR),
Please note that all DSC are impacted.
Our team is investigating this issue and we will inform you once we come to a resolution.

SF 01145667

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