Outage in Telesign
Phone ID (Sim Swap, Contact Match and Subscriber Status) Service Alert - Canada
Resolved MinorIncident Report
Summary AI Generated
Telesign's Phone ID services (Sim Swap, Contact Match, and Subscriber Status) experienced issues in Canada starting at 9:05 PM PDT on March 18, 2026, causing delays for users. The incident was caused by problems with a partner service and lasted approximately 61.5 hours. The issue was resolved on March 21, 2026 at 11:00 PM PDT, with all services returning to normal functionality.
Date: 03/18/26
Start Time: 09:05 PM PDT
End Time: Ongoing
We received notification from our partner that Sim Swap, Contact Match and Subscriber Status are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 03/21/2026 05:54PM
Date: 03/18/26
Start Time: 09:05 PM PDT
End Time: 11:00 PM PDT
We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
IDENTIFIED
30 days ago - at 03/19/2026 04:27AM
Date: 03/18/26
Start Time: 09:05 PM PDT
End Time: Ongoing
We received notification from our partner that Sim Swap, Contact Match and Subscriber Status are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
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