Outage in Telesign

2-Way service interruptions Colombia (CO)

Resolved Minor

March 23, 2026 - Started about 18 hours ago - Lasted about 10 hours
Official incident page

Incident Report

Summary AI Generated

Telesign experienced a 10.2-hour service interruption affecting 2-Way SMS delivery to Colombia, with all DSC (delivery service centers) impacted from 11:22 AM PST to 9:30 PM PST on March 23, 2026. The issue prevented SMS messages from being delivered to Colombian phone numbers during this period. The service was fully restored by 9:30 PM PST with all systems returning to normal functionality.

Start Time: 11:22AM PST - 03/23/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO) Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF[01147698]

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Latest Updates ( sorted recent to last )

RESOLVED about 7 hours ago - at 03/24/2026 04:55AM

Start Time: 11:22AM PST - 03/23/26
End Time: 9:30 PM PST - 03/23/26

Previously reported issues with 2-Way SMS delivery toward Colombia (CO)] have been resolved. End users should no longer experience any issues as all services are back to functioning properly.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com

.SF 01147698

INVESTIGATING about 18 hours ago - at 03/23/2026 06:47PM

Start Time: 11:22AM PST - 03/23/26
End Time: Ongoing

We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO)
Please note that all DSC are impacted.
Our team is investigating this issue and we will inform you once we come to a resolution.

SF[01147698]

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