Outage in Telesign

Sim Swap, Number Deactivation and Contact Match Service Alert - United Kingdom - Vodafone

Resolved Minor

March 24, 2026 - Started about 16 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Telesign's Sim Swap, Number Deactivation, and Contact Match services experienced issues with the Vodafone operator in the United Kingdom, causing delays for users. The incident lasted approximately 7.2 hours from 2:09 PM PST to 2:56 PM PST on March 24, 2026, and has been resolved with all services functioning properly.

Date: 03/24/2026 Start Time: 02:09 PM PST End Time: Ongoing We received notification from our partner that Sim Swap, Number Deactivation, and Contact Match are currently having issues in the United Kingdom with the Vodafone operator, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED about 9 hours ago - at 03/25/2026 05:12AM

Date: 03/24/2026
Start Time: 02:09 PM PST
End Time: 02:56 PM PST

We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

IDENTIFIED about 16 hours ago - at 03/24/2026 10:00PM

Date: 03/24/2026
Start Time: 02:09 PM PST
End Time: Ongoing

We received notification from our partner that Sim Swap, Number Deactivation, and Contact Match are currently having issues in the United Kingdom with the Vodafone operator, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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