Outage in Telesign

Contact Match Service Alert - Canada

Resolved Minor

March 24, 2026 - Started about 12 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Telesign's Contact Match service experienced issues in Canada starting at 5:57 PM PST on March 25, 2026, causing delays for users in that region. The problem was caused by issues at a partner service provider. The incident was resolved at 10:05 PM PST the same day after approximately 4.2 hours, with all services returning to normal functionality.

Date: 03/25/2026 Start Time: 05:57 PM PST End Time: Ongoing We received notification from our partner that Contact Match is currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED about 8 hours ago - at 03/25/2026 06:15AM

Date: 03/25/2026
Start Time: 05:57 PM PST
End Time: 10:05 PM PST

We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

IDENTIFIED about 12 hours ago - at 03/25/2026 02:06AM

Date: 03/25/2026
Start Time: 05:57 PM PST
End Time: Ongoing

We received notification from our partner that Contact Match is currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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