Outage in Telesign

Operator Service Alert - Brazil (BR) - Claro (724/05;12;38) - 03/27/2026

Resolved Minor

March 27, 2026 - Started 21 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Telesign's SMS service experienced delays for messages sent through the Claro network operator in Brazil due to network issues on the operator's side. The incident lasted 5.4 hours from 02:30 AM PDT to 08:30 AM PDT on March 27, 2026, affecting SMS message delivery to Claro subscribers. The network issues were resolved by the operator and SMS services returned to normal functionality.

Issue: Operator - Claro (724/05;12;38) Quality degradation Start Time: 02:30 AM PDT - 03/27/2026 End Time: Ongoing Summary: We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

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Latest Updates ( sorted recent to last )

RESOLVED 21 days ago - at 03/27/2026 03:36PM

Date:03/27/2026
Start Time: 02:30 AM PDT
End Time: 08:30=5 AM PDT

We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

INVESTIGATING 21 days ago - at 03/27/2026 10:14AM

Issue: Operator - Claro (724/05;12;38) Quality degradation

Start Time: 02:30 AM PDT - 03/27/2026
End Time: Ongoing

Summary:

We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

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