Outage in Telesign
Contact match & Subscriber Status Service Alert - Canada
Resolved MinorIncident Report
Summary AI Generated
Telesign's Contact Match and Subscriber Status services experienced issues in Canada starting at 9:06 PM PDT on April 11, 2026, causing delays for users. The incident was caused by problems at a partner provider and lasted approximately 2 hours and 18 minutes. The issue was resolved at 11:24 PM PDT the same day, restoring normal service functionality.
Date: 04/12/2026
Start Time: 09:06 PM PDT
End Time: Ongoing
We received a notification from our partner that Contact match & Subscriber Status are currently experiencing issues in Canada, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
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RESOLVED
4 days ago - at 04/12/2026 07:16PM
Date: 04/11/2026
Start Time: 09:06 PM PDT
End Time: 11:24 PM PDT
We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
IDENTIFIED
5 days ago - at 04/12/2026 05:08AM
Date: 04/12/2026
Start Time: 09:06 PM PDT
End Time: Ongoing
We received a notification from our partner that Contact match & Subscriber Status are currently experiencing issues in Canada, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
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