Outage in Telesign
Quality degradation - United States (US) - All MNOs
Resolved MinorIncident Report
Summary AI Generated
Telesign experienced quality degradation affecting SMS delivery to US and Canadian mobile operators from 04:35 PT to 05:00 PT on April 23, 2026. SMS messages to these operators faced delays and delivery difficulties during the 25-minute incident. The issue was resolved after Telesign worked with their carrier partners to restore normal service quality.
Issue: US/CA Operators - Quality degradation
Start Time: 04:35 PT - 04/23/26
End Time: Ongoing
Summary:
We currently experience quality degradation toward United States.
SMS messages towards these operator(s) may face delays or difficulties in delivery.
Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.
If you have any questions, please contact support@telesign.com.
SF 01161496
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Latest Updates ( sorted recent to last )
RESOLVED
about 24 hours ago - at 04/23/2026 12:03PM
Issue: US/CA Operators - Quality degradation
Start Time: 04:35 PT - 04/23/26
End Time: 05:00 PT - 04/23/26
Summary:
We currently experience quality degradation toward United States.
SMS messages towards these operator(s) may face delays or difficulties in delivery.
Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.
If you have any questions, please contact support@telesign.com.
SF 01161496
INVESTIGATING
about 24 hours ago - at 04/23/2026 11:58AM
Issue: US/CA Operators - Quality degradation
Start Time: 04:35 PT - 04/23/26
End Time: Ongoing
Summary:
We currently experience quality degradation toward United States.
SMS messages towards these operator(s) may face delays or difficulties in delivery.
Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.
If you have any questions, please contact support@telesign.com.
SF 01161496
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