Outage in Telna

Data Service Degradation on Singapore Site

Resolved Minor
May 30, 2024 - Started 7 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: We are currently experiencing a data service degradation, which is affecting data sessions handled by the Singapore site. Service Impact: Devices may encounter difficulties establishing data sessions using APNs routed through the Singapore site. APNs utilizing other sites remain unaffected. We are working to resolve this issue as soon as possible and will keep you updated. Regards, Telna Support
Components affected
Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services NA Telna Data Services NA Telna Voice/SMS Services Telna Data Services NA Telna Data Services EU Telna Voice/SMS Services Telna Data Services EU Telna Data Services NA Telna Data Services EU Telna Data Services EU Telna Data Services EU Telna Data Services EU Telna Data Services NA Telna Voice/SMS Services Telna Voice/SMS Services Telna Data Services EU Telna Data Services EU Telna Data Services EU Telna Data Services NA Telna Voice/SMS Services Telna Data Services EU Telna Data Services EU Telna Data Services NA Telna Voice/SMS Services Telna Data Services NA Telna Voice/SMS Services Telna Data Services EU Telna Voice/SMS Services Telna Data Services NA Telna Voice/SMS Services Telna Voice/SMS Services Telna Data Services EU Telna Data Services NA Telna Voice/SMS Services Telna Data Services NA Telna Data Services NA Telna Voice/SMS Services Telna Voice/SMS Services Telna Data Services EU Telna Data Services EU Telna Data Services EU Telna Voice/SMS Services Telna Voice/SMS Services Telna Data Services EU Telna Data Services NA Telna Voice/SMS Services Telna Data Services EU Telna Data Services NA Telna Data Services NA Telna Data Services EU Telna Data Services EU Telna Voice/SMS Services Telna Data Services NA Telna Data Services NA Telna Data Services NA Telna Voice/SMS Services Telna Voice/SMS Services Telna Voice/SMS Services Telna Data Services NA Telna Data Services NA Telna Voice/SMS Services Telna Data Services EU Telna Data Services NA
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/30/2024 01:27PM

Hello,

This is to update you regarding the following incident:

Incident Status: Resolved

Description: This is to update you that the issue has been resolved.
We are closely monitoring the performance.

Regards,

Telna Support

MONITORING 7 months ago - at 05/30/2024 09:47AM

Hello,

This is to update you regarding the following incident:

Incident Status: Monitoring

Description: Traffic has recovered, but we are still working on the issue and will keep you updated.

We will continue to monitor the performance closely.

Regards,

Telna Support

MONITORING 7 months ago - at 05/30/2024 09:24AM

Hello,

This is to update you regarding the following incident:

Incident Status: Monitoring

Description: Traffic has recovered, but we are still working on the issue and will keep you updated.

We will continue to monitor the performance closely.

Regards,

Telna Support

MONITORING 7 months ago - at 05/30/2024 08:55AM

Hello,

This is to update you regarding the following incident:

Incident Status: Monitoring

Description: Traffic has recovered, but we are still working on the issue and will keep you updated.

We will continue to monitor the performance closely.

Regards,

Telna Support

INVESTIGATING 7 months ago - at 05/30/2024 06:27AM

Hello,

This is to update you regarding the following incident:

Incident Status: Investigating

Description: We are currently experiencing a data service degradation, which is affecting data sessions handled by the Singapore site.

Service Impact: Devices may encounter difficulties establishing data sessions using APNs routed through the Singapore site. APNs utilizing other sites remain unaffected.

We are working to resolve this issue as soon as possible and will keep you updated.

Regards,

Telna Support

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