Outage in Telna

Data service degradation

Resolved Minor
April 24, 2025 - Started 5 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Hello, This is to update you regarding the following incident: Incident Status: Investigating Description: In the last hour we are experiencing a service degradation, this may affect new network interactions. Service Impact: Devices may encounter issues with new connections. Existing sessions remain unaffected. We are working to resolve this issue as soon as possible and will keep you updated. Regards, Telna Support
Components affected
Telna Data Services APAC Telna Voice/SMS Services Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Voice/SMS Services Telna Voice/SMS Services Telna Data Services NA Telna Data Services NA Telna Data Services APAC Telna Data Services NA Telna Voice/SMS Services Telna Data Services APAC Telna Data Services APAC Telna Data Services NA Telna Voice/SMS Services Telna Voice/SMS Services Telna Voice/SMS Services Telna Data Services NA Telna Voice/SMS Services Telna Voice/SMS Services Telna Data Services APAC Telna Data Services EU Telna Voice/SMS Services Telna Voice/SMS Services Telna Voice/SMS Services Telna Data Services NA Telna Voice/SMS Services Telna Voice/SMS Services Telna Data Services APAC Telna Voice/SMS Services Telna Data Services EU Telna Data Services EU Telna Data Services EU Telna Data Services EU Telna Data Services EU Telna Data Services EU Telna Data Services EU Telna Data Services EU Telna Data Services EU Telna Data Services NA Telna Data Services EU Telna Data Services NA Telna Voice/SMS Services Telna Data Services NA Telna Data Services EU Telna Data Services NA Telna Data Services NA Telna Data Services NA Telna Data Services EU Telna Data Services APAC Telna Data Services EU Telna Data Services NA Telna Data Services EU Telna Data Services EU Telna Data Services APAC Telna Data Services APAC Telna Voice/SMS Services Telna Data Services APAC Telna Data Services NA Telna Data Services NA Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Data Services APAC Telna Voice/SMS Services Telna Data Services EU Telna Data Services NA Telna Data Services NA Telna Data Services EU Telna Voice/SMS Services Telna Data Services NA Telna Data Services EU Telna Data Services APAC Telna Voice/SMS Services Telna Data Services APAC Telna Data Services EU Telna Data Services NA Telna Data Services NA Telna Data Services APAC Telna Data Services EU Telna Data Services APAC Telna Data Services NA Telna Voice/SMS Services
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 04/24/2025 10:16AM

Hello,

We’ve observed a full recovery of the service. All connection issues have been resolved, and performance is stable.

Impact: No further disruptions are expected.

Thank you for your patience. Please reach out if you experience any ongoing issues.

Regards,

Telna Support

MONITORING 5 days ago - at 04/24/2025 09:53AM

Hello,

This is to update you regarding the following incident:

Incident Status: Monitoring

Description: We’re seeing signs of service recovery and continuing to closely monitor performance.

Service Impact: Some devices may still face issues with new connections, but existing sessions are stable.

We expect further improvement shortly and will keep you updated with any changes.

Regards,

Telna Support

INVESTIGATING 5 days ago - at 04/24/2025 07:32AM

Hello,

This is to update you regarding the following incident:

Incident Status: Investigating

Description: In the last hour we are experiencing a service degradation, this may affect new network interactions.

Service Impact: Devices may encounter issues with new connections.
Existing sessions remain unaffected.

We are working to resolve this issue as soon as possible and will keep you updated.

Regards,
Telna Support

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