Outage in TelSmart
Ringbacktone on mobile calls
Resolved Minor
August 28, 2025 - Started 2 months ago
- Lasted 7 days
Incident Report
We’re aware of an issue with the ringback tone on mobile calls. Our engineers are actively working on resolving this as quickly as possible. Calls are still going through, but the tone you normally hear before the other party picks up may not play correctly.We’ll provide an update as soon as this is fully resolved. Thank you for your patience and understanding.
Components affected
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Latest Updates ( sorted recent to last )
IDENTIFIED
2 months ago - at 08/28/2025 10:00AM
We’re aware of an issue with the ringback tone on mobile calls. Our engineers are actively working on resolving this as quickly as possible. Calls are still going through, but the tone you normally hear before the other party picks up may not play correctly.We’ll provide an update as soon as this is fully resolved. Thank you for your patience and understanding.
MONITORING
about 2 months ago - at 09/03/2025 02:03PM
Dear Customer, tonight we will perform an update to our system to resolve the ringback tone issue.
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