Outage in Templafy

Service degradation - Campaign images are deleted when uploaded in Edit mode

Resolved Major
September 04, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.
Components affected
Templafy Email Signature
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/04/2024 11:39AM

The incident has been resolved, and further information will be provided in a postmortem shortly.

We apologize for the impact to affected customers.

IDENTIFIED 4 months ago - at 09/04/2024 10:12AM

We have identified an issue that affects a subset of customers and are working towards a resolution.
Further updates will be posted here soon.

Latest Templafy outages

Service Degradation: Template Designer won't open - 17 days ago
Service Degradation: Content Library Asset Insertion and Document Creation Actions Periodically Fail - 19 days ago
Service degradation - Web Add-ins login ends up in error page - about 2 months ago
Service degradation - Third party Add-ins packages failed to download - about 2 months ago
Service degradation - Manually configured claims in SAML2 appear to no longer be coming to User Profiles in Templafy - 3 months ago

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