Service Degradation: Content Library Asset Insertion and Document Creation Actions Periodically Fail

The incident has been resolved, and further information will be provided in a postmortem shortly.

We apologize for the impact to affected customers.

The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.

We are actively deploying a potential fix and continuing to investigate the root cause of the issue. While we anticipate this may provide partial mitigation, our team is committed to achieving a full resolution as quickly as possible.

Last night, we identified an issue affecting our West Europe (Production 0) environment and believed it was resolved using a workaround, moving the status to monitoring. However, as of this morning, we have observed that the issue has propagated to additional production environments starting 7:48AM CET. As a result, we have updated the status back to identified and are actively working on resolving the broader impact.

Thank you for your patience.

The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.

We have identified an issue that affects a subset of customers and are working towards a resolution.
Further updates will be posted here soon.