Outage in Templafy

Service degradation - Manually configured claims in SAML2 appear to no longer be coming to User Profiles in Templafy

Resolved Major
September 24, 2024 - Started 3 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.
Components affected
Templafy User Management
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/24/2024 08:40PM

The incident has been resolved, and further information will be provided in a postmortem shortly.

We apologize for the impact to affected customers.

MONITORING 3 months ago - at 09/24/2024 08:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 09/24/2024 12:54PM

We have identified an issue that affects a subset of customers and are working towards a resolution.
Further updates will be posted here soon.

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