Outage in Templafy

Service degradation - Third party Add-ins packages failed to download

Resolved Major
October 23, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.
Components affected
Templafy Add-in Management
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/23/2024 02:03PM

The incident has been resolved, and further information will be provided in a postmortem shortly.

We apologize for the impact to affected customers.

MONITORING about 2 months ago - at 10/23/2024 01:14PM

The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance.
The third-party Add-ins will be reactivated during the next synchronization of our Templafy Desktop component.

IDENTIFIED about 2 months ago - at 10/23/2024 10:21AM

We have identified an issue that affects a subset of customers and are working towards a resolution.
Further updates will be posted here soon.

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