Outage in Templafy

Service degradation - A subset of users could encounter access issues to Spaces

Resolved Major

October 20, 2025 - Started 3 months ago - Lasted 1 day
Official incident page

Incident Report

We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.

Components affected

Templafy Library & Dynamics

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/21/2025 03:53PM

The incident has been resolved, and further information will be provided in a postmortem shortly.

We apologize for the impact to affected customers.

MONITORING 3 months ago - at 10/20/2025 03:08PM

The issue was caused by a bug introduced in a recent Library App update, which temporarily allowed users to view Spaces within their tenant even if they were not members. The root cause has been identified, and the changes that introduced the bug have been rolled back. Access controls are now functioning as expected, and we are actively monitoring the system to ensure stability.
Further information will be provided in a postmortem shortly.

IDENTIFIED 3 months ago - at 10/20/2025 01:51PM

We have identified an issue that affects a subset of customers and are working towards a resolution.
Further updates will be posted here soon.

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