Outage in Templafy

Major cloud provider outage

Resolved Major
October 29, 2025 - Started 4 days ago - Lasted about 17 hours
Official incident page

Incident Report

We have identified an issue that affects all customers. Further updates will be posted here soon.
Components affected
Templafy User Management Templafy Resource Management Templafy Add-in Management Templafy Library & Dynamics Templafy Email Signature Templafy Integrations Templafy Engage Templafy Account Management Templafy Authentication

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/30/2025 09:18AM

The incident has been resolved, and further information will be provided in a postmortem shortly.

We apologize for the impact to affected customers.

MONITORING 4 days ago - at 10/29/2025 08:31PM

We are continuing to monitor for any further issues.

MONITORING 4 days ago - at 10/29/2025 07:18PM

Engineers are monitoring the recovery of Microsoft's Azure Front Door services, which is leading to gradual recovery of our services. Full access for all users is expected to resume gradually.

IDENTIFIED 4 days ago - at 10/29/2025 06:27PM

We're currently investigating an issue affecting Library App builds. The issue is related to a wider Microsoft Azure outage. Our engineers are monitoring the situation and working to restore normal functionality as soon as possible.

IDENTIFIED 4 days ago - at 10/29/2025 04:20PM

We have identified an issue that affects all customers.
Further updates will be posted here soon.

Latest Templafy outages

Service degradation: Unable to insert assets in PowerPoint, Word and Outlook in West Europe (Production 0) - 4 days ago
Service degradation: Previews of images from integrations are not loading in add-ins - 6 days ago
Service degradation - Templafy Desktop Authentication Problems Affecting New Users - 11 days ago
Service degradation - A subset of users could encounter access issues to Spaces - 13 days ago
Service degradation - Users might encounter issues generating powerpoint presentations - about 1 month ago

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