Outage in Templafy

Desktop clients are failing when checking for updates

Resolved Minor
November 06, 2025 - Started about 12 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Templafy Add-in Management

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Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 11/06/2025 02:47PM

The incident has been resolved, and further information will be provided in a postmortem shortly.

We apologize for the impact to affected customers.

MONITORING about 10 hours ago - at 11/06/2025 01:26PM

The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.

IDENTIFIED about 11 hours ago - at 11/06/2025 12:54PM

We have identified an issue that affects a subset of customers and are working towards a resolution.
Further updates will be posted here soon.

INVESTIGATING about 12 hours ago - at 11/06/2025 12:09PM

We are continuing to investigate this issue.

INVESTIGATING about 12 hours ago - at 11/06/2025 11:10AM

We are currently investigating this issue.

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