Outage in Templafy

Desktop clients are failing when checking for updates

Resolved Minor

November 06, 2025 - Started 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Templafy Add-in Management

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/06/2025 02:47PM

The incident has been resolved, and further information will be provided in a postmortem shortly.

We apologize for the impact to affected customers.

MONITORING 2 months ago - at 11/06/2025 01:26PM

The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.

IDENTIFIED 2 months ago - at 11/06/2025 12:54PM

We have identified an issue that affects a subset of customers and are working towards a resolution.
Further updates will be posted here soon.

INVESTIGATING 2 months ago - at 11/06/2025 12:09PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 11/06/2025 11:10AM

We are currently investigating this issue.

Latest Templafy outages

Degraded performance detected on West Europe (Production 1) - about 1 month ago

DNS issue on accessing Templafy - All production environments - about 1 month ago

Major cloud provider outage - 3 months ago

Service degradation: Unable to insert assets in PowerPoint, Word and Outlook in West Europe (Production 0) - 3 months ago

Service degradation: Previews of images from integrations are not loading in add-ins - 3 months ago

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