Outage in Templafy

DNS issue on accessing Templafy - All production environments

Major
December 12, 2025 - Started 1 day ago
Official incident page

Incident Report

Due to a DNS update, a subset of end users might experience security prompt regarding SSL certificates on accessing Templafy. We have identified the issue and are working towards a resolution. Further updates will be posted here soon.
Components affected
Templafy WebApp Templafy Account Management Templafy Public API Templafy Authentication Templafy User Management Templafy Resource Management Templafy Add-in Management Templafy Library & Dynamics Templafy Email Signature Templafy Integrations

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Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 12/12/2025 09:44AM

The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.

IDENTIFIED 1 day ago - at 12/12/2025 08:59AM

Due to a DNS update, a subset of end users might experience security prompt regarding SSL certificates on accessing Templafy. We have identified the issue and are working towards a resolution.
Further updates will be posted here soon.

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