Outage in Templafy

Document Agents and AI Assistant Service Degradation

Resolved Minor

January 29, 2026 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue that affects a subset of customers in West Europe (Production 0), West Europe (Production 1), West Europe (Production 5) and are working towards a resolution. We are impacted by an Open AI service availability in Azure, due to this some request using Document Agents and AI Assistant could experience degraded performance. Further updates will be posted here soon.

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 01/29/2026 04:12PM

The incident has been resolved, and further information will be provided in a postmortem shortly.

We apologize for the impact to affected customers.

IDENTIFIED 2 days ago - at 01/29/2026 01:21PM

We have identified an issue that affects a subset of customers in West Europe (Production 0), West Europe (Production 1), West Europe (Production 5) and are working towards a resolution.
We are impacted by an Open AI service availability in Azure, due to this some request using Document Agents and AI Assistant could experience degraded performance.
Further updates will be posted here soon.

Latest Templafy outages

Service degradation - Content Library is not accessible in West Europe (Production 0) - 2 days ago

Document Agents and Ai Assistant Service Degradation - 4 days ago

Degraded performance detected on West Europe (Production 1) - about 2 months ago

DNS issue on accessing Templafy - All production environments - about 2 months ago

Desktop clients are failing when checking for updates - 3 months ago

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