Outage in Tempo

Elevated API Errors

Resolved Minor
February 28, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We're experiencing an elevated level of API errors and are currently looking into the issue.
Components affected
Tempo Timesheets Tempo Planner Tempo Cost Tracker Tempo JIRA Tempo for Slack Tempo for Jira Cloud Help Center
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/28/2024 05:22PM

The incident has been resolved

Atlassian reports that between ~12:15 UTC and ~ 15:20 UTC Jira Cloud Automation rules and Connect apps impersonating users were failing. We have scaled up the underlying services and confirmed we aren't observing failures anymore.

We can also confirm from our end that all services with Degraded Performance are now Operational

INVESTIGATING over 1 year ago - at 02/28/2024 01:36PM

We are continuing to investigate this issue. We have found out that Atlassian has yet to be identified degraded instances as Identified by other customers. We are working to resolve this issue

INVESTIGATING over 1 year ago - at 02/28/2024 01:00PM

We're experiencing an elevated level of API errors and are currently looking into the issue.

Latest Tempo outages

Service disruptions in the EU region - 3 days ago
Partial Data Access Outage in the US region - 12 days ago
Tempo custom fields not displaying on Jira issues - about 1 month ago
production US region partial outage - about 2 months ago
Missing Tempo panel on Jira issue view - 4 months ago

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