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Outage in Tenable

Vulcan Platform: Inability to Open Support Tickets Via Email

Resolved Minor
January 05, 2026 - Started about 2 months ago - Lasted about 20 hours
Official incident page

Incident Report

We are aware of and actively investigating erros that are impacting opening ticket to Vulcan support team via email. You may open tickets via the support form URL: https://support.vulcan.io/

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/06/2026 07:18AM

The issue has been resolved. We are sorry for the disruption and inconvenience.

IDENTIFIED about 2 months ago - at 01/05/2026 05:04PM

We have identified the issue and are currently working on a fix.

You may also open tickets via the support form URL: https://support.vulcan.io/

INVESTIGATING about 2 months ago - at 01/05/2026 11:42AM

We are aware of and actively investigating erros that are impacting opening ticket to Vulcan support team via email.
You may open tickets via the support form URL: https://support.vulcan.io/

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