Outage in TestRail
Gateway and Access Denied errors when accessing TestRail
Resolved Major
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Outage Details
Some customers are experiencing gateway errors, e.g. '502 Bad Gateway', '504 Gateway Time-out', or '403-Access Denied' when attempting to access their TestRail cloud instance.
We are currently investigating this issue and will provide further updates shortly.
Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 08/18/2022 05:58PM
This incident has been resolved.
MONITORING
over 2 years ago - at 08/17/2022 05:24PM
We have fixed the issue encountered by some customers earlier today in regards to Gateway Access issues. We are monitoring the situation.
IDENTIFIED
over 2 years ago - at 08/17/2022 04:46PM
We have identified the issue in which some customers have experienced gateway errors (502 - Bad Gateway, 504 - Gateway Time-out, 403 - Access Denied) when attempting to access their TestRail Cloud instance. We have resolved the issue for several of our customer instances and expect to resolve the remaining instances shortly.
INVESTIGATING
over 2 years ago - at 08/17/2022 04:46PM
We are continuing to investigate this issue.
INVESTIGATING
over 2 years ago - at 08/17/2022 04:45PM
We are continuing to investigate this issue.
INVESTIGATING
over 2 years ago - at 08/17/2022 12:22PM
Some customers are experiencing gateway errors, e.g. '502 Bad Gateway', '504 Gateway Time-out', or '403-Access Denied' when attempting to access their TestRail cloud instance.
We are currently investigating this issue and will provide further updates shortly.
Latest TestRail outages
Degraded Performance - about 1 year ago
Degraded Performance - about 1 year ago
Degraded Performance for Some Customers - about 1 year ago
Partial outage due to an overrunning maintenance task - about 1 year ago
Degraded Cloud Attachments Service - over 1 year ago
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