Outage in TestRail

Gateway and Access Denied errors when accessing TestRail

Resolved Major
August 17, 2022 - Started about 3 years ago - Lasted 1 day
Official incident page

Incident Report

Some customers are experiencing gateway errors, e.g. '502 Bad Gateway', '504 Gateway Time-out', or '403-Access Denied' when attempting to access their TestRail cloud instance. We are currently investigating this issue and will provide further updates shortly.

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 08/18/2022 05:58PM

This incident has been resolved.

MONITORING about 3 years ago - at 08/17/2022 05:24PM

We have fixed the issue encountered by some customers earlier today in regards to Gateway Access issues. We are monitoring the situation.

IDENTIFIED about 3 years ago - at 08/17/2022 04:46PM

We have identified the issue in which some customers have experienced gateway errors (502 - Bad Gateway, 504 - Gateway Time-out, 403 - Access Denied) when attempting to access their TestRail Cloud instance. We have resolved the issue for several of our customer instances and expect to resolve the remaining instances shortly.

INVESTIGATING about 3 years ago - at 08/17/2022 04:46PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 08/17/2022 04:45PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 08/17/2022 12:22PM

Some customers are experiencing gateway errors, e.g. '502 Bad Gateway', '504 Gateway Time-out', or '403-Access Denied' when attempting to access their TestRail cloud instance.

We are currently investigating this issue and will provide further updates shortly.

Latest TestRail outages

Degraded Performance - over 1 year ago
Degraded Performance - over 1 year ago
Degraded Performance for Some Customers - over 1 year ago
Partial outage due to an overrunning maintenance task - over 1 year ago
Degraded Cloud Attachments Service - about 2 years ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook