Outage in Textline
Account Misclassification - HIPAA
Resolved Major
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Outage Details
A number of Textline accounts have been misidentified as HIPAA accounts following a system update. The engineering team has identified the issue is and preparing to deploy a solution to restore previous classification.
Components affected
Textline Web ApplicationLatest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 08/13/2025 07:43PM
The issue is fully resolved and messaging credits will be applied to impacted accounts.
MONITORING
8 days ago - at 08/13/2025 01:54PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
8 days ago - at 08/13/2025 01:32PM
A number of Textline accounts have been misidentified as HIPAA accounts following a system update. The engineering team has identified the issue is and preparing to deploy a solution to restore previous classification.
Latest Textline outages
Application Slow To Respond - 9 months ago
Vonage URL blocking - 11 months ago
Announcement Issues - about 1 year ago
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