Outage in The Graph

NeoX-Mainnet: Block ingestor lagging behind

Resolved Minor
November 12, 2025 - Started 8 days ago - Lasted about 4 hours
Official incident page

Incident Report

[FIRING:1] NeoX-Mainnet: Block ingestor lagging behind Production (partial_outage indexers P2-High true Tech Support) https://thegraph.grafana.net/alerting/list **Firing** Value: A=0, B=1 Labels: - alertname = NeoX-Mainnet: Block ingestor lagging behind - cmp = partial_outage - component = indexers - grafana_folder = Production - priority = P2-High - statuspage = true - team = Tech Support Annotations: - description = Triggered when the block ingestor is lagging - statuspage = NeoX-Mainnet: Block ingestor lagging behind Source: https://thegraph.grafana.net/alerting/grafana/edw394pt9ajuoe/view?orgId=1 Silence: https://thegraph.grafana.net/alerting/silence/new?alertmanager=grafana&matcher=__alert_rule_uid__%3Dedw394pt9ajuoe&matcher=cmp%3Dpartial_outage&matcher=component%3Dindexers&matcher=priority%3DP2-High&matcher=statuspage%3Dtrue&matcher=team%3DTech+Support&orgId=1 Dashboard: https://thegraph.grafana.net/d/7rcuDImZk?from=1763002040000&orgId=1&to=1763005678259 Panel: https://thegraph.grafana.net/d/7rcuDImZk?from=1763002040000&orgId=1&to=1763005678259&viewPanel=163

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 11/13/2025 07:12AM

This incident has been resolved.

INVESTIGATING 8 days ago - at 11/13/2025 03:47AM

[FIRING:1] NeoX-Mainnet: Block ingestor lagging behind Production (partial_outage indexers P2-High true Tech Support)
https://thegraph.grafana.net/alerting/list

**Firing**

Value: A=0, B=1
Labels:
- alertname = NeoX-Mainnet: Block ingestor lagging behind
- cmp = partial_outage
- component = indexers
- grafana_folder = Production
- priority = P2-High
- statuspage = true
- team = Tech Support
Annotations:
- description = Triggered when the block ingestor is lagging
- statuspage = NeoX-Mainnet: Block ingestor lagging behind
Source: https://thegraph.grafana.net/alerting/grafana/edw394pt9ajuoe/view?orgId=1
Silence: https://thegraph.grafana.net/alerting/silence/new?alertmanager=grafana&matcher=__alert_rule_uid__%3Dedw394pt9ajuoe&matcher=cmp%3Dpartial_outage&matcher=component%3Dindexers&matcher=priority%3DP2-High&matcher=statuspage%3Dtrue&matcher=team%3DTech+Support&orgId=1
Dashboard: https://thegraph.grafana.net/d/7rcuDImZk?from=1763002040000&orgId=1&to=1763005678259
Panel: https://thegraph.grafana.net/d/7rcuDImZk?from=1763002040000&orgId=1&to=1763005678259&viewPanel=163

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