Outage in The Things Industries

TTIG Pro cellular connectivity issues in United States and Canada

Resolved Minor

April 24, 2025 - Started 12 months ago - Lasted 16 minutes
Official incident page

Incident Report

The Things Indoor Gateway Pros in United States and Canada that are (only) using the cellular backhaul may suffer from cellular connectivity issues. The underlying issue started at 05:47 UTC. The cause is an incident at our MVNO Soracom. See https://status.soracom.io/incidents/287968 for more up-to-date information.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/24/2025 08:53AM

This incident has been resolved.

MONITORING 12 months ago - at 04/24/2025 08:52AM

Most gateways are coming back online. We're monitoring closely.

For avoid cellular connectivity issues, make sure to connect the gateway also via WiFi or ethernet. See https://www.thethingsindustries.com/docs/hardware/gateways/models/thethingsindoorgatewaypro/#connection-settings for more information.

IDENTIFIED 12 months ago - at 04/24/2025 08:37AM

The Things Indoor Gateway Pros in United States and Canada that are (only) using the cellular backhaul may suffer from cellular connectivity issues.

The underlying issue started at 05:47 UTC. The cause is an incident at our MVNO Soracom. See https://status.soracom.io/incidents/287968 for more up-to-date information.

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