Outage in The Things Industries
Gateway Connectivity Issues
Resolved MajorIncident Report
We are observing gateways disconnects for some of tenants in NAM1, this seems to be triggered by an AWS update procedure which has affected the GatewayServer component. We are currently investigating the issue
Components affected
The Things Industries North America 1 (nam1)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/05/2026 10:16AM
This incident has been resolved.
MONITORING
about 2 months ago - at 03/04/2026 02:28AM
Affected gateways have reconnected and service has recovered without intervention. We are monitoring for any recurrence and continuing to investigate the root cause.
INVESTIGATING
about 2 months ago - at 03/03/2026 08:08PM
We are observing gateways disconnects for some of tenants in NAM1, this seems to be triggered by an AWS update procedure which has affected the GatewayServer component. We are currently investigating the issue
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