Outage in The Things Industries

The Things Indoor Gateway Pro connectivity issues in TTSC NAM1 cluster

Resolved Minor

July 24, 2026 - Started 11 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue affecting TTIG Pro gateway connectivity in the The Things Stack Cloud NAM1 region. We sincerely apologise for any inconvenience this may cause. Our engineering team is actively investigating the issue and is closely monitoring the situation. We will provide further updates as more information becomes available.

Components affected

The Things Industries North America 1 (nam1)

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 07/24/2026 02:41PM

All affected The Things Indoor Gateway Pros connected via Cellular in the United States and Canada have successfully reconnected and are now online.

IDENTIFIED 11 days ago - at 07/24/2026 11:47AM

About 300 The Things Indoor Gateway Pros that are connected via Cellular in the United States or Canada are offline.

This is because of an outage of our Cellular data provider. We are monitoring here: https://status.soracom.io/incidents/388301#activity-id-804909

INVESTIGATING 11 days ago - at 07/24/2026 11:38AM

We are currently investigating an issue affecting TTIG Pro gateway connectivity in the The Things Stack Cloud NAM1 region.
We sincerely apologise for any inconvenience this may cause. Our engineering team is actively investigating the issue and is closely monitoring the situation. We will provide further updates as more information becomes available.

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