Outage in Therapy Brands
eRx transmissions
Resolved MajorIncident Report
We are investigating an issue that is causing prescriptions to fail electronic transmission. We are working to resolve the issue as our top priority. Please note that prescriptions may be printed or faxed in the interim as permitted by your state.
Thank you for your patience as we investigate and resolve the issue.
Components affected
Therapy Brands NewCropRX - Clinical Messaging Service Therapy Brands NewCropRX - Web Service Therapy Brands NewCropRX - v1 Therapy Brands NewCropRxNeed to monitor Therapy Brands outages?
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Latest Updates ( sorted recent to last )
MONITORING
3 days ago - at 10/19/2025 10:44PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 10/19/2025 09:56PM
We have identified the source of the issue and are deploying a hotfix to production. This will result in a brief interruption of service as the update deploys.
INVESTIGATING
3 days ago - at 10/19/2025 08:51PM
We are investigating an issue that is causing prescriptions to fail electronic transmission. We are working to resolve the issue as our top priority. Please note that prescriptions may be printed or faxed in the interim as permitted by your state.
Thank you for your patience as we investigate and resolve the issue.
Latest Therapy Brands outages
AWS outage - 2 days ago
Telehealth Outage - over 3 years ago
This is an example incident - about 4 years ago
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