Outage in Therapy Brands
AWS outage
Minor
October 20, 2025 - Started 5 months ago
Official incident page
Official incident page
Incident Report
We’re currently experiencing service disruptions due to a widespread outage affecting Amazon Web Services (AWS), which powers key components of our platform. Our team is actively monitoring the situation and staying closely aligned with AWS as they work toward resolution.
We are seeing this impact eligibility and drug history services, likely due to PBMs hosted on AWS.
Components affected
Therapy Brands NewCropRx Therapy Brands NewCropRX - v1 Therapy Brands NewCropRX - Web Service Therapy Brands Pharmacies and PBMs Therapy Brands PDMP: BambooLatest Updates ( sorted recent to last )
IDENTIFIED
5 months ago - at 10/20/2025 02:30PM
We’re currently experiencing service disruptions due to a widespread outage affecting Amazon Web Services (AWS), which powers key components of our platform. Our team is actively monitoring the situation and staying closely aligned with AWS as they work toward resolution.
We are seeing this impact eligibility and drug history services, likely due to PBMs hosted on AWS.
Latest Therapy Brands outages
eRx transmissions - 5 months ago
Telehealth Outage - about 4 years ago
This is an example incident - over 4 years ago
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