Outage in ThousandEyes
Salesforce down for maintenance, hence tech support is currently offline until further notice.
Resolved MinorIncident Report
Summary AI Generated
A Salesforce service disruption caused ThousandEyes' chat and email support systems to go offline for 2.4 hours. The outage affected the Customer Success Chat component, requiring users to email support directly for urgent issues during the incident. The Salesforce issue was resolved and all support channels were restored to normal operation.
A service disruption with SalesForce is currently impacting the availability of chat and email support. For urgent issues, please email support@thousandeyes.com for manual case assignment.
Components affected
ThousandEyes Customer Success ChatTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/17/2026 06:29AM
This Salesforce issue has been resolved and we are back online ready to take support cases and chats.
INVESTIGATING
about 1 month ago - at 03/17/2026 04:11AM
A service disruption with SalesForce is currently impacting the availability of chat and email support. For urgent issues, please email support@thousandeyes.com for manual case assignment.
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