Outage in ThousandEyes

Service Degradation Affecting Endpoint Agent Schedule Test Data in US1 Region

Resolved Minor

April 07, 2026 - Started 1 day ago - Lasted about 4 hours
Official incident page

Incident Report

Summary: We have identified an issue causing delays in Endpoint Agent Scheduled Test data in the US1 Region, beginning at 14:00 UTC on April 7th, 2026. Impact: Customers may experience delays in the US1 Region Endpoint Agent Scheduled Test Data. This may be seen in the following Endpoint Agent areas: Agent Views, Views, Alerts, Dashboards, or API. Status: Our Engineering Team is actively investigating the issue and working toward a resolution.

Components affected

ThousandEyes Alert processing ThousandEyes Reports and Dashboards ThousandEyes Endpoint Agents: Data submission collector

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 04/07/2026 07:21PM

This incident has been resolved.

MONITORING 1 day ago - at 04/07/2026 05:41PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 04/07/2026 03:55PM

Our team is currently backfilling the data and working to restore full service.

IDENTIFIED 1 day ago - at 04/07/2026 03:07PM

Summary:
We have identified an issue causing delays in Endpoint Agent Scheduled Test data in the US1 Region, beginning at 14:00 UTC on April 7th, 2026.

Impact:
Customers may experience delays in the US1 Region Endpoint Agent Scheduled Test Data. This may be seen in the following Endpoint Agent areas: Agent Views, Views, Alerts, Dashboards, or API.

Status:
Our Engineering Team is actively investigating the issue and working toward a resolution.

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