Outage in ThousandEyes
Ongoing issue with the support case update
Resolved MinorIncident Report
We are currently investigating an issue with our Salesforce case management tool that is impacting case updates submitted by both ThousandEyes Support engineers and customers.
We have opened a P1 case with Salesforce and team is working on the same.
If you need an update on an existing support case, please contact us through a new support case using one of the options below:
Email: support@thousandeyes.com
Chat: app.thousandeyes.com > Help & Support > Chat with Support
Web: app.thousandeyes.com > Help & Support > Contact Support
Telephone: (415) 237-EYES (3937)
We apologise for the inconvenience and appreciate your patience while we work to restore normal case update functionality.
Components affected
ThousandEyes Platform AvailabilityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/15/2026 05:31AM
This incident has been resolved.
MONITORING
2 days ago - at 06/15/2026 01:28AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 06/13/2026 11:32AM
We are currently investigating an issue with our Salesforce case management tool that is impacting case updates submitted by both ThousandEyes Support engineers and customers.
We have opened a P1 case with Salesforce and team is working on the same.
If you need an update on an existing support case, please contact us through a new support case using one of the options below:
Email: support@thousandeyes.com
Chat: app.thousandeyes.com > Help & Support > Chat with Support
Web: app.thousandeyes.com > Help & Support > Contact Support
Telephone: (415) 237-EYES (3937)
We apologise for the inconvenience and appreciate your patience while we work to restore normal case update functionality.
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