Outage in ThousandEyes

Network outage in Toronto & Vancouver, Canada (Webex Calling)

Minor

June 24, 2026 - Started 23 days ago
Official incident page

Incident Report

Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: Jun 23, 2026, 10:36 PM UTC Affected Cloud Agents: Vancouver, Canada (Webex Calling) Toronto, Canada (Webex Calling)

Components affected

ThousandEyes Cloud and Enterprise Agents: Test assignment and configuration controller ThousandEyes Cloud and Enterprise Agents: Data ingress

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Latest Updates ( sorted recent to last )

INVESTIGATING 7 days ago - at 07/10/2026 10:08PM

We are continuing to investigate this issue.

INVESTIGATING 23 days ago - at 06/24/2026 11:21PM

Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: Jun 23, 2026, 10:36 PM UTC

Affected Cloud Agents:
Vancouver, Canada (Webex Calling)
Toronto, Canada (Webex Calling)

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