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Outage in ThousandEyes

Cloud and Enterprise Agent Data Delays in EU1

Resolved Major
July 15, 2026 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

Starting 22:10 UTC we have identified a hardware issue in the EU region causing issues receiving and displaying data for Cloud and Enterprise Agent tests. Our team is investigating and working on remediation. Alerts and visualization of data may be delayed
Components affected
ThousandEyes Test data availability ThousandEyes API Availability ThousandEyes Configuration and Management ThousandEyes Webhook and Integrations ThousandEyes Notification dispatching ThousandEyes Alert processing ThousandEyes Email notifications

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 07/16/2026 12:17AM

This incident has been resolved

MONITORING 2 days ago - at 07/15/2026 11:59PM

Cloud and Enterprise Agent data is correctly ingesting without delays. All services are operating normally and we continue to monitor.

INVESTIGATING 2 days ago - at 07/15/2026 11:25PM

Cloud and Enterprise Agent data continues to be intermittently delayed for visualization, API, and alerting. We are continuing to investigate and work on mitigation.

INVESTIGATING 2 days ago - at 07/15/2026 10:53PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 07/15/2026 10:52PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 07/15/2026 10:51PM

Starting 22:10 UTC we have identified a hardware issue in the EU region causing issues receiving and displaying data for Cloud and Enterprise Agent tests. Our team is investigating and working on remediation. Alerts and visualization of data may be delayed

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