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Outage in Thru Inc

OptiPaaS development sites down. Azure Microsoft service outage

Resolved Major
September 04, 2018 - Started over 7 years ago
Official incident page

Incident Report

Thru's OptiPaaS Developer Portal has been affected by the following Microsoft incident: Warning Multiple Services - South Central US - Investigating Starting at 09:29 UTC on 04 Sep 2018 a subset of customers in South Central US may experience difficulties connecting to resources hosted in this region. Engineers have isolated an issue with cooling in one part of the data center, which caused a localized spike in temperature, as the preliminary root-cause. Automated data center procedures to ensure data and hardware integrity went into effect when temperatures hit a specified threshold and critical hardware entered a structured power down process. The impact to the cooling system has been isolated and is in the process of being mitigated. Engineers are continuing to work towards restoration of services. The next update will be provided at 14:00 UTC or as events warrant.

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Latest Updates ( sorted recent to last )
RESOLVED over 7 years ago - at 09/04/2018 09:56PM

This incident has been resolved. The OptiPaaS Developer Portal is fully operational. The root cause was loss of power at one of Microsoft's Azure datacenters.

From Microsoft:

A severe weather event, including lightning strikes, occurred near one of the South Central US datacenters. This resulted in a power voltage increase that impacted cooling systems. Automated datacenter procedures to ensure data and hardware integrity went into effect and critical hardware entered a structured power down process.

INVESTIGATING over 7 years ago - at 09/04/2018 02:08PM

Thru's OptiPaaS Developer Portal has been affected by the following Microsoft incident:

Warning Multiple Services - South Central US - Investigating

Starting at 09:29 UTC on 04 Sep 2018 a subset of customers in South Central US may experience difficulties connecting to resources hosted in this region. Engineers have isolated an issue with cooling in one part of the data center, which caused a localized spike in temperature, as the preliminary root-cause. Automated data center procedures to ensure data and hardware integrity went into effect when temperatures hit a specified threshold and critical hardware entered a structured power down process. The impact to the cooling system has been isolated and is in the process of being mitigated. Engineers are continuing to work towards restoration of services. The next update will be provided at 14:00 UTC or as events warrant.

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