Outage in Thryv

Nextdoor Listings Creation and Listing Updates are currently unavailable.

Resolved Minor
August 14, 2025 - Started 3 months ago - Lasted 2 months
Official incident page

Incident Report

Impact: Nextdoor Listings Creation and Listing Updates are currently unavailable. Cause: We've identified the root cause to be related to a dependency on a third-party vendor who is making a required infrastructure change. This is not a software bug, but rather a platform-level upgrade requiring significant changes. Timeline: Due to the complexity of the fix, we estimate that resolution may take up to 6 weeks. We understand the disruption this may cause and are actively working toward a long-term fix. We will provide biweekly updates on progress, or sooner if timelines change. Thank you for your continued patience

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/21/2025 03:11PM

This has been resolved.

MONITORING 15 days ago - at 10/16/2025 04:23PM

Update:

We are continuing to monitor to ensure that updates are being received by Nextdoor after the code freeze was lifted

MONITORING 22 days ago - at 10/08/2025 07:35PM

Update:

We are currently monitoring the issue.

MONITORING 29 days ago - at 10/01/2025 06:33PM

Update:
The code freeze by Nextdoor has been lifted. We are now beginning to send updates again to Nextdoor. We are currently monitoring the issue.

IDENTIFIED about 1 month ago - at 09/25/2025 06:11PM

Update:

We remain on track for the 6-week estimate regarding the Nextdoor infrastructure updates. No new action is required from users at this time. We will have another update next Wednesday.

IDENTIFIED about 2 months ago - at 09/12/2025 05:18PM

Update:

Work on the vendor infrastructure change continues as expected. The 6-week completion estimate is unchanged, and no action is required from users.

IDENTIFIED 2 months ago - at 08/28/2025 03:19PM

We remain on track for the 6-week estimate regarding the vendor infrastructure change. No new action is required from users at this time.

IDENTIFIED 3 months ago - at 08/14/2025 02:49PM

Impact: Nextdoor Listings Creation and Listing Updates are currently unavailable.

Cause: We've identified the root cause to be related to a dependency on a third-party vendor who is making a required infrastructure change. This is not a software bug, but rather a platform-level upgrade requiring significant changes.

Timeline: Due to the complexity of the fix, we estimate that resolution may take up to 6 weeks.
We understand the disruption this may cause and are actively working toward a long-term fix.
We will provide biweekly updates on progress, or sooner if timelines change.

Thank you for your continued patience

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