Pricing

Outage in TIBCO Cloud

TIBCO Cloud™ API Management - Reporting Degradation

Resolved Minor

March 20, 2023 - Started about 2 years ago - Lasted 4 days
Official incident page

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Outage Details

Please be advised that currently, TIBCO Cloud™ API Management platform is experiencing reporting service degradation. Based on the available information at this time, we believe that the following components are affected. Mashery Reporting APIs Enriched Call Log Export (ECLE) Admin Dashboard Reports There is NO TRAFFIC IMPACT TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through the Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Components affected

TIBCO Cloud Design Time TIBCO Cloud Runtime TIBCO Cloud Reporting/Analytics TIBCO Cloud Developer Portals

Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 03/24/2023 06:36PM

Please note that the issue that caused degradation of TIBCO Cloud™ API Management reporting service has been resolved.

This is the final update on this degradation.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

IDENTIFIED about 2 years ago - at 03/23/2023 08:58PM

Currently, the Task of storage upgrade is completed and we are working on historic data ingestion. We will update you as soon as the task is completed. Thanks

IDENTIFIED about 2 years ago - at 03/22/2023 06:05PM

The current task (fix) is still in progress and we started seeing some improvement and we expect to see full improvement when the task is completed. We will provide the next update tomorrow 10 am PST (3/23).

IDENTIFIED about 2 years ago - at 03/21/2023 08:37PM

We are currently working on a storage upgrade as one of the plans of action to improve the resiliency of the stack. We will update the status at 10 am pst tomorrow

IDENTIFIED about 2 years ago - at 03/21/2023 08:35PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 03/21/2023 08:12AM

We are continuing to work on the fix for this issue. We will update the status page as soon as fix implementation process completes.

IDENTIFIED about 2 years ago - at 03/21/2023 05:43AM

We are continuing to work on the fix for this issue. We will update the status page as soon as the first milestone (Fix) is completed.

IDENTIFIED about 2 years ago - at 03/21/2023 05:07AM

We are continuing to work on the fix for this issue. We will update the status page as soon as the first milestone (Fix) is completed.

IDENTIFIED about 2 years ago - at 03/21/2023 05:06AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 03/20/2023 11:50PM

We have identified the root cause of the issue

As per the investigation, there are two milestones involved

(1) fixing the current issue
(2) historical data ingestion followed by rebuild

We will provide the next update after 5 hours

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

INVESTIGATING about 2 years ago - at 03/20/2023 05:40PM

Please be advised that currently, TIBCO Cloud™ API Management platform is experiencing reporting service degradation. Based on the available information at this time, we believe that the following components are affected.

Mashery Reporting APIs
Enriched Call Log Export (ECLE)
Admin Dashboard Reports

There is NO TRAFFIC IMPACT

TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through the Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

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