Outage in Ticket Tool

Bot - Outage

Resolved Major

May 05, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

At this time Ticket Tool's Bot is experiencing outages in all servers. The Development Team has been alerted and is looking into it.

Components affected

Ticket Tool Primary Bot Ticket Tool Premium Bot Ticket Tool API & Database Ticket Tool Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/05/2025 11:01PM

This incident has been resolved.

MONITORING 11 months ago - at 05/05/2025 10:13PM

Good news! Ticket Tool is coming back online now and should be fully operational within the next hour.

We've also made a change to prevent the bots error messages from being sent due to regular messages. This should stop that kind of spam from happening again.

IDENTIFIED 11 months ago - at 05/05/2025 10:00PM

One of the servers hosting Ticket Tool's Redis server had a hdd failure, causing a wide spread error message to be spammed on servers, we've located the issue and should have the bot back up and running shortly.

INVESTIGATING 11 months ago - at 05/05/2025 09:48PM

At this time Ticket Tool's Bot is experiencing outages in all servers. The Development Team has been alerted and is looking into it.

Latest Ticket Tool outages

Primary Bot - Outage - 30 days ago

Primary Bot - Outage - about 1 month ago

Primary Bot - Outage - 3 months ago

Network stability - 7 months ago

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