Outage in Tide

Error affecting TIS Members on app version 3.80.0 only

Resolved Minor
August 09, 2024 - Started 5 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Members on app version 3.80.0, using a Tide Instant Saver account, do not see the option to withdraw or add funds to their Tide Instant Saver in the app. Issue will be resolved with the release of app version 3.80.1. Workaround: You can use Tide on the Web to deposit into or withdraw funds from your Tide Instant Saver account.
Components affected
Tide UK App
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/09/2024 02:54PM

Members on app version 3.80.0, using a Tide Instant Saver account, should update to app version 3.80.1 to fix this issue. Updates available in your App Store.

Tap ‘Support’ in the app if you face any issues after updating your Tide app.

IDENTIFIED 5 months ago - at 08/09/2024 08:45AM

Members on app version 3.80.0, using a Tide Instant Saver account, do not see the option to withdraw or add funds to their Tide Instant Saver in the app.

Issue will be resolved with the release of app version 3.80.1.

Workaround: You can use Tide on the Web to deposit into or withdraw funds from your Tide Instant Saver account.

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