Outage in Tide

Card payments and ATM withdrawals disruption

Resolved Minor

May 15, 2026 - Started 3 days ago - Lasted 23 minutes
Official incident page

Incident Report

We’re experiencing interruptions in our services, including card payments and ATM withdrawals. We’re addressing the problem with our payment partner, who is having these issues - thank you for your patience. Please don't reattempt transfers or transactions. You may also be temporarily unable to withdraw cash using your Tide card and Expense cards. We’re very sorry for the disruption, and we’ll keep you updated on this page. For urgent queries, tap 'Support' in the app.

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 05/15/2026 12:30PM

Issue Resolved: Card payments and ATM Withdrawals

We've fixed the issue affecting card payments and ATM withdrawals.

All services are working as expected, and queued payments are now going through.

If you have any queries, tap 'Support' in the app.

INVESTIGATING 3 days ago - at 05/15/2026 12:14PM

We’re experiencing interruptions in our services, including card payments and ATM withdrawals.

We’re addressing the problem with our payment partner, who is having these issues - thank you for your patience.

Please don't reattempt transfers or transactions.

You may also be temporarily unable to withdraw cash using your Tide card and Expense cards.

We’re very sorry for the disruption, and we’ll keep you updated on this page.

For urgent queries, tap 'Support' in the app.

Latest Tide outages

Web login with QR code not working - about 23 hours ago

Some card payments are being declined - 7 days ago

Delays in Xero sync - 13 days ago

Delays in Tide Accounting - 13 days ago

Balances updates delayed - 17 days ago

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